Shipping & Returns

Shipping

We want your Kitty’s order to get to you as quickly as possible. We strive to ship orders within 3–5 business days of placement.

All orders are shipped via USPS with tracking. Once your order ships, you’ll receive a confirmation email with your tracking information. Please allow up to 48 hours for tracking information to update.

Once your package is in the hands of USPS, the delivery timeline is out of our control. While we can’t promise exactly when your package will arrive, we’ll always do our best to help if something goes awry.

Please double-check your shipping address before placing your order. We’re unable to change shipping addresses once an order has been placed, and Kitty’s cannot be responsible for orders shipped to an incorrect address entered at checkout.

Questions about your order? We’re happy to help at info@kittysneedlepoint.com.

Returns & Exchanges

We hope you love your Kitty’s order as much as we loved putting it together. If something isn’t quite right, we offer 30-day returns on eligible items.

To be eligible for a return, your item must be unused, unaltered, undamaged, and in its original packaging, and you must have your original receipt or order confirmation.

All approved refunds are issued as Kitty’s store credit.

Non-Returnable Items

The following items are final sale and cannot be returned:

• Class and event tickets

• Sale items

• Gift cards

• Canvases that have been stitched, altered, customized, or damaged

• Fibers that have been cut, used, or damaged

• Fibers not purchased from Kitty’s

• Fibers that are not in their original packaging and new condition

Online Returns

You have 30 days from the date your order is delivered to request a return.

To start a return, email info@kittysneedlepoint.com with your order number and the item(s) you’d like to return. Please wait for return instructions before sending anything back—items returned without prior approval may not be accepted.

Customers are responsible for return shipping costs.

Once your return arrives, we’ll inspect the item and let you know whether your return has been approved. If approved, your refund will be issued as Kitty’s store credit.

Damaged or Incorrect Items

We carefully pack every order, but occasionally things happen. Please inspect your order when it arrives and contact us as soon as possible if your item arrives damaged, defective, or incorrect. Send us an email at info@kittysneedlepoint.comwith your order number and photos of the issue, and we’ll make it right.

Questions about returns, exchanges, or your order? Just ask. We’re happy to help.