Kitty’s Needlepoint Terms of Service

Last Updated: August 18, 2026

Welcome to Kitty’s Needlepoint (“Kitty’s,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of the Kitty’s Needlepoint website, your purchase of our products, and your registration for classes, workshops, events, and other services.

By accessing or using our website, you agree to these Terms. If you do not agree with these Terms, please do not use our website.

1. About Kitty’s

Kitty’s Needlepoint is a retail needlepoint shop and creative gathering space offering needlepoint canvases, threads, accessories, kits, merchandise, classes, workshops, events, and related products and services.

2. Website Use

You agree to use our website only for lawful purposes and in a manner that does not:

• Violate any applicable laws or regulations
• Infringe upon the rights of Kitty’s or another person
• Interfere with the operation or security of our website
• Attempt to gain unauthorized access to our systems or accounts
• Introduce viruses, malware, or other harmful material
• Use automated systems to scrape, copy, or collect website content without our permission

We reserve the right to restrict or terminate access to our website if we believe a user has violated these Terms.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colors, pricing, availability, and other information on our website are accurate.

Colors may appear differently depending on your device or screen settings. Handmade, hand-painted, or individually produced products may also contain natural variations.

Product availability is subject to change without notice.

We reserve the right to limit quantities, refuse orders, or discontinue products at any time.

4. Pricing and Payment

All prices are listed in U.S. dollars unless otherwise stated.

Prices and availability may change at any time. We reserve the right to correct pricing, typographical, inventory, or other errors.

Payment must be successfully processed before an order is considered accepted.

If an error results in an incorrect price being displayed for a product, we reserve the right to cancel the order and refund any amount paid for that product.

5. Orders

When you place an order through our website, you are offering to purchase the selected products.

After you place an order, you may receive an order confirmation email. This confirms that we received your order but does not necessarily mean that your order has been accepted.

We reserve the right to cancel or refuse an order for reasons including inventory limitations, suspected fraud, pricing errors, shipping restrictions, or other circumstances that reasonably require cancellation.

If we cancel an order after payment has been processed, we will refund the amount paid for the canceled portion of the order.

6. Shipping

Our shipping practices, processing times, shipping methods, and applicable costs are described in our Shipping Policy.

Once an order has been transferred to the shipping carrier, delivery times are controlled by the carrier and may be affected by delays outside of Kitty’s control.

Customers are responsible for providing accurate shipping information. Kitty’s is not responsible for delays, lost packages, or additional costs resulting from an incorrect or incomplete shipping address provided at checkout, except where otherwise required by law.

7. Returns and Refunds

Our return and refund practices are described in our Returns & Refunds Policy.

Certain products may be final sale, including personalized, custom-made, opened, used, or other products specifically identified as non-returnable at the time of purchase.

Please review our Returns & Refunds Policy before making a purchase.

8. Classes, Workshops, and Events

Registration for Kitty’s classes, workshops, and events may be subject to additional terms, including capacity limits, cancellation deadlines, age requirements, and other event-specific policies.

By registering for a class or event, you agree to follow reasonable instructions provided by Kitty’s staff and instructors.

Kitty’s reserves the right to cancel, reschedule, relocate, or modify a class or event when reasonably necessary.

If Kitty’s cancels an event, registered customers will be notified and provided with any refund or credit applicable under the event’s stated cancellation policy.

9. Private Events and Group Gatherings

Private events, parties, and group bookings may be subject to separate agreements, deposits, minimums, cancellation policies, and other terms provided at the time of booking.

If there is a conflict between these Terms and a separate written agreement specifically governing a private event, the specific event agreement will control for that event.

10. Intellectual Property

All content on the Kitty’s website, including but not limited to:

• Logos
• Names and branding
• Photographs
• Graphics
• Illustrations
• Product descriptions
• Written content
• Designs
• Videos
• Social media content
• Website layout and design

is owned by Kitty’s or used with permission and is protected by applicable intellectual property laws.

You may view and use the website for personal, non-commercial purposes.

You may not copy, reproduce, distribute, modify, publish, sell, license, or commercially exploit Kitty’s content without our prior written permission.

The Kitty’s Needlepoint name, logos, trademarks, and related branding may not be used without our prior written consent.

11. User Content

If you submit reviews, photographs, comments, testimonials, or other materials to Kitty’s, or tag Kitty’s in publicly available social media content, you grant Kitty’s a non-exclusive, worldwide, royalty-free license to use, reproduce, display, repost, and share that content for business, marketing, social media, and promotional purposes, subject to applicable law.

You represent that you have the necessary rights and permissions to submit the content and that its use by Kitty’s will not violate another person’s rights.

We reserve the right to remove or decline to publish user-submitted content for any reason.

12. Third-Party Services

Our website may use third-party services and platforms to process payments, manage orders, provide analytics, send emails, process registrations, facilitate shipping, or provide other functionality.

Your use of those services may be subject to the third party’s own terms and policies.

Kitty’s is not responsible for the availability, security, or performance of third-party services outside of our reasonable control.

13. Disclaimer of Warranties

To the fullest extent permitted by law, the Kitty’s website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that:

• The website will always be available or uninterrupted
• The website will be error-free
• Product information will always be completely accurate
• The website will be free from viruses or other harmful components

Nothing in these Terms excludes any warranty or consumer right that cannot legally be excluded under applicable law.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Kitty’s Needlepoint and its owners, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website, products, services, or events.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

15. Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless Kitty’s Needlepoint and its owners, employees, contractors, affiliates, and service providers from claims, liabilities, damages, losses, and expenses arising from:

• Your violation of these Terms
• Your misuse of the website
• Your violation of applicable law
• Your infringement of another person's rights
• Content you submit to Kitty’s

16. Governing Law

These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-law principles.

Any dispute arising out of or relating to these Terms or your use of the website will be subject to the applicable state or federal courts located in Utah, unless applicable law requires otherwise.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of the website after updated Terms are posted constitutes your acceptance of the revised Terms to the extent permitted by law.

18. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy, and any other policies specifically referenced on our website, constitute the agreement between you and Kitty’s regarding your use of the website and purchase of our products and services, except where a separate written agreement applies.

20. Contact Us

If you have questions about these Terms, please contact us:

Kitty’s Needlepoint
Alpine, Utah, USA
Email: info@kittysneedlepoint.com